We value our customers and are committed to providing high-quality products and a reliable shopping experience. This Refund & Returns Policy outlines the conditions, procedures, and timelines under which returns, exchanges, and refunds are accepted. By placing an order on our website, you agree to the terms stated below. Please read this policy carefully before making a purchase.

Eligibility for Returns

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition. Products must include all original tags, labels, and packaging as received. Any item that shows signs of wear, damage, alteration, or misuse will not qualify for a return or refund.

Returns must be initiated within the specified return window stated on our website. Requests made after this period may not be accepted. Certain items, such as final sale products, discounted items, gift cards, or customized orders, may be non-returnable unless they arrive damaged or defective.

Return Request Process

To initiate a return, customers must contact our customer support team through the official communication channel provided on our website. Your return request should include your order number, product details, and a clear reason for the return. Once your request is reviewed and approved, you will receive instructions on how and where to send your item.

Unauthorized returns or items sent back without prior approval may not be accepted and could be returned to the sender

Condition Inspection

All returned items are subject to inspection upon arrival at our facility. We reserve the right to refuse a return if the product does not meet the eligibility requirements outlined in this policy. If a return is rejected, the item may be sent back to the customer at their expense

Refund Policy

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original payment method used at checkout. Refunds typically include the cost of the product only; original shipping fees, customs duties, and handling charges are non-refundable unless the return is due to our error.

Please note that refund processing times may vary depending on your payment provider or bank. While we aim to process refunds promptly, we are not responsible for delays caused by third-party financial institutions.

Exchanges

If you wish to exchange an item for a different size, color, or product, you may request an exchange subject to product availability. Exchange requests follow the same eligibility conditions as returns. In some cases, customers may be required to return the original item first before a replacement is shipped.

If the requested exchange item is unavailable, we may offer an alternative solution, such as store credit or a refund, depending on the circumstances.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within a short time of receiving your order. Provide clear photos or videos showing the issue along with your order details. This allows us to investigate the matter quickly and provide an appropriate resolution.

In such cases, we may offer a replacement, refund, or store credit at no additional cost to you. Failure to report the issue within the specified timeframe may affect eligibility for resolution.

Shipping Costs for Returns

Unless otherwise stated, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments. Shipping charges incurred during the return process are non-refundable.

If a return is due to an error on our part—such as receiving the wrong item or a defective product—we may cover or reimburse return shipping costs, subject to review.

Non-Refundable Items

Certain products may be non-refundable or non-returnable, including but not limited to:

  • Items marked as final sale
  • Gift cards or promotional items
  • Customized or personalized products
  • Items returned in unsatisfactory condition

These exclusions are in place to maintain hygiene, quality standards, and fairness for all customers.

Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the standard return process. Cancellation approval is subject to order status at the time of request.

Store Credit

In some situations, we may issue store credit instead of a monetary refund. Store credit does not expire and can be used toward future purchases on our website. Store credit is non-transferable and cannot be redeemed for cash.

Policy Updates and Changes

We reserve the right to update or modify this Refund & Returns Policy at any time without prior notice. Changes will take effect immediately upon posting on our website. It is the customer’s responsibility to review this policy periodically before making a purchase.

Contact Us

If you have any questions or concerns regarding this Refund & Returns Policy, please contact our customer support team. We are here to help and aim to resolve all issues fairly and transparently.