At our store, we are committed to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered, including estimated delivery timelines, shipping methods, and important information you need to know before placing an order. By purchasing from our store, you agree to the terms outlined in this policy.

Order Processing Time

All orders placed through our website are carefully processed to ensure quality, accuracy, and customer satisfaction. Once your order is successfully placed and payment is confirmed, it enters our processing queue.

Order processing time typically takes 7–10 business days. During this time, items are prepared, quality-checked, packaged, and dispatched from our facility. Please note that processing time is separate from shipping time and does not include weekends or public holidays.

In certain situations, such as high order volumes, seasonal sales, promotions, or unforeseen circumstances, processing times may be slightly extended. If there are any significant delays, we will notify you via email.

Shipping Time & Delivery Estimate

After your order has been processed and shipped, the estimated delivery time is up to 15 business days. This means most customers can expect to receive their orders within 15 business days from the shipping date.

Delivery times may vary depending on:

  • Your location
  • Shipping destination
  • Courier service performance
  • Customs clearance (for international orders)
  • Weather conditions or public holidays

While we strive to meet the estimated delivery timeframe, please understand that shipping delays can occasionally occur due to factors beyond our control.

Shipping Locations

We ship to a wide range of locations to serve our customers globally. Delivery availability may vary by region, and shipping times can differ based on your country or area.

If your location is not supported at checkout, it means shipping services are currently unavailable for that region. We are continuously working to expand our shipping coverage.

Shipping Charges

Shipping fees are calculated at checkout based on:

  • Order weight
  • Shipping destination
  • Selected shipping method

Any applicable shipping charges will be clearly displayed before you complete your purchase. From time to time, we may offer free shipping promotions or discounted shipping rates, which will be announced on our website.

Please note that shipping charges are non-refundable once an order has been shipped.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking details. This allows you to monitor the status of your shipment in real time.

Tracking information may take 24–48 hours to become active after dispatch. If you do not receive tracking details within a reasonable time, please contact our customer support team for assistance.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, import taxes, or additional fees imposed by their local customs authority. These charges are not included in the product price or shipping fee and may vary by country.

We recommend checking with your local customs office for more information regarding potential charges before placing an order. Our store is not responsible for delays caused by customs processing.

Address Accuracy

To ensure timely delivery, please make sure that all shipping details, including your address, phone number, and postal code, are accurate and complete at the time of checkout.

We are not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete address information provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the package.

Delayed or Lost Shipments

If your order has not arrived within the estimated 15-day delivery period, please allow a few extra business days, as minor delays can occur. If your shipment appears to be significantly delayed or lost, contact our customer support team with your order number and tracking information.

We will investigate the issue with the courier and provide a suitable resolution in accordance with our policies.

Changes & Cancellations

Once an order has been processed or shipped, it cannot be canceled or modified. If you need to make changes, please contact us immediately after placing your order, and we will do our best to assist before processing begins.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately. We encourage customers to review this policy regularly to stay informed.

Contact Us

If you have any questions or concerns regarding shipping, delivery timelines, or your order status, please feel free to contact our customer support team. We are always here to help and ensure you have a positive shopping experience.